7u7 bd Privacy Policy

Introduction and Scope

7u7 bd ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect when you use our website and related services, how we use it, and the steps we take to protect your data.

By accessing this service, you are considered to have accepted the terms of this policy. This policy should be read alongside our Terms and Conditions, as both documents govern your account and use of our services.

This policy applies only to 7u7 bd's own services. We are not responsible for the privacy practices of any third-party websites or services.

What Information We Collect

2.1 Registration and Account Information

When you open an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification purposes)
• Address details

2.2 Financial Transaction Information

During deposits and withdrawals, we record transaction details. This includes the type of payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount and time, and the transaction reference number. Full mobile banking account numbers or bank account details are not stored on our servers.

2.3 Gaming Activity Information

We store your gaming history, bet amounts, win/loss records, and bonus usage details. This information is used to ensure responsible gaming and to improve your experience.

2.4 Technical Information

We automatically collect certain technical information, such as:

• IP address and device type
• Browser and operating system information
• Which pages on the site were visited and when
• Cookie and session data
• Referral source (which link you came from to reach the site)

Purpose of Using Information

3.1 Service Operations

Collected information is used to manage your account properly, process financial transactions, and ensure gaming functions work correctly. Information is also needed to activate bonuses and promotional offers and to manage VIP membership.

3.2 Identity Verification and Security

We use information to keep your account secure, prevent fraud, and block unauthorised access. Identity documents are also verified to confirm age (21+).

3.3 Customer Support

Our customer service team has access to your account information in order to provide 24/7 support. This information is essential for resolving issues quickly and effectively.

3.4 Responsible Gaming

By monitoring your gaming behaviour, we can identify potentially problematic patterns and offer assistance where needed. Responsible gaming is one of our core principles, and we ensure information is used appropriately toward this goal.

3.5 Service Improvement

By analysing user experience, we improve the platform, add new games and features, and create relevant promotional offers.

3.6 Legal Compliance

Information is retained as necessary to comply with applicable laws and to respond to lawful requests from authorities.

Information Sharing and Disclosure

4.1 Sharing with Third Parties

7u7 bd does not sell your personal information to third parties for commercial purposes. However, to operate specific services, we may share limited information with trusted service providers, such as:

• Mobile banking and bank service partners for payment processing
• KYC service providers for identity verification
• Technical service and server hosting providers
• Fraud prevention analytics software

Only the information necessary is shared with these partners, and they are required to use it in accordance with our instructions.

4.2 Legal Requirements

Information may need to be disclosed in response to a court order, government directive, or other lawful legal process. In such cases, we provide only the information legally required.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such a situation, you will be notified in advance and the protections of this privacy policy will be maintained.

Data Security Measures

5.1 Technical Security

7u7 bd uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Our databases are protected with industry-standard encryption and are subject to regular security audits.

5.2 Access Controls

Only authorised staff may access user information, and only for specific purposes. Every access is recorded and reviewed regularly.

5.3 Password Protection

Your password is never stored in plain readable form — it is always encrypted using a one-way hashing algorithm. You should still use a strong password and not share it with anyone.

5.4 Limitations

No one can guarantee complete security of information on the internet. We take every reasonable measure to ensure protection, but in the event of any data security breach, we will act quickly and notify you if required.

Cookie Policy

6.1 What Are Cookies

Cookies are small text files that our website stores on your device. They help the site recognise you, remember your preferences, and improve site functionality.

6.2 Cookies We Use

• Essential cookies: Required to maintain login status and session.
• Functionality cookies: Used to remember language preferences and site settings.
• Analytics cookies: Help improve the service by analysing site usage.
• Security cookies: Prevent fraudulent activity and cyber attacks.

6.3 Managing Cookies

You can manage cookies through your browser settings. However, disabling certain cookies may limit some of the site's convenient features.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a limited period as required by legal obligations, dispute resolution, or fraud investigation.

Financial transaction records are generally required to be kept for an extended period in line with legal requirements. Information that is no longer needed is deleted securely.

User Rights

8.1 Access to Information

You have the right to know what information is stored about you. By contacting customer service, you can request a copy of your stored information.

8.2 Correction of Information

If any of your information is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly through account settings.

8.3 Account Closure Request

If you wish to close your account, you can submit a request to our customer service. After the account is closed, no information will be actively processed beyond what is required by legal obligations.

8.4 Communication Preferences

You may request to opt out of promotional communications at any time. However, important messages relating to your account and services will continue to be sent.

Protection of Minors

All services on 7u7 bd are for persons aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the account will be cancelled.

If you believe a minor is using our platform, please notify our customer service.

Policy Changes

7u7 bd reserves the right to update this privacy policy at any time. For any significant changes, we will update the date on this page and, where necessary, send a notification to your registered email.

If you continue using the service after changes are made, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly. To learn more about us, visit our About Us page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer service team is available 24/7 to assist in Bengali and English.

You can get immediate help through live chat, or write to us by email:

[email protected]

Privacy-related matters are generally responded to within 72 hours. For answers to more general questions, you can visit our FAQ page.